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William Pittman

248-987-8294 |

.4hire@nerduwant.com

Professional Summary

Experienced and customer focused, bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced problem solving skills.

Skills

Software/OS Skills

Work History

May 2019-March 2022
Electronics Tech iI @ Jabil Circuits, Auburn Hills, MI

• Diagnoses and repairs failed circuit boards
• Gathers, interprets and enters failure data information into computerized tracking system and prepares reports
• Escalates test failure issues to higher-level technicians and manufacturing
• Troubleshoots testers, performs tester repairs and maintains test equipment
• Operates production test equipment
• Changes test fixtures and program changeovers
• Performs preventative maintenance on testers, test equipment and maintains calibration logs
• Assists with the Test Failure Measurement Evaluation and Analysis
• Uses schematics and diagnostic guides to determine the correct functioning of circuit boards/components
• Drives continuous improvement on test yields, work in progress (WIP), test coverage and no problem found (NPF) reductions
• Trained and assisted lower- level technicians and manufacturing employees running test equipment

June 2018-May 2019
Manufacturing Tech I @ Aerotek, Troy, MI

• Contracted to Jabil Circuits, Auburn Hills, MI (Temp to Hire)
• Assembly and packaging of electronic medical equipment
• Assembly and packaging of electronic medical equipment
• Functional Verification Testing of printed circuit subassemblies
• Ordering and tracking of packaging materials

December 2016-May 2018
Manufacturing Laborer @ PeopleReady., Pontiac, MI

• Temporary labor assignments, currently on long term assignment with Torsion Control Products, Rochester Hills, MI
• Cleaning and heat treatment prep of components for industrial machinery power couplers
• Treatment and packaging of assembled parts

March 2009-November 2016
Dispatcher @ Dispatch Services, Inc, Southfield. MI

• Received calls from passengers and third parties seeking rapid or scheduled point-to-point (taxicab) transportation.
• Using tools such as GPS tracking and personal experience, provided customers with time of arrival and car status updates.
• Directed taxicabs and minivans to various residential and commercial locations throughout Metro Detroit and Ann Arbor via mobile data terminals using tools such as online data entry, GPS location, and a combination of automated and manual routing.
• Answered customer support calls for issues such as late/no show cab, fare and payment information, cab safety concerns, employment wanted etc
• Answered driver support calls for issues such as routing of calls, locating passengers, run data modifications, breakdowns and accidents, etc
• Mentored drivers on company procedures and reporting requirements.
• Mentored drivers on best practices such as locating for the best opportunities, navigating based on traffic patterns, etiquette, safety.
• Mentored dispatchers on call taking techniques to speed entry times and increase accuracy, as well as offering tips on determining exact location, tricky entrances, etc.
• Tracked incoming flights to assure prompt service for scheduled airport pickups.
• Developed my own data entry and asset tracking interface to the proprietary online system with Visual Studio (Visual Basic and Visual C#)

August 2008-July 2009
Taxicab Driver @ Michigan Green Cabs, Wixom, MI

• Received requests for point-to-point transportation via dispatch and walk up requests.
• Successfully avoided time delays and minimized fares to passengers by carefully planning best routes.
• Delivered small packaged to residential and commercial locations.
• Completed driver logs, credit card and account slips.
• Provided outstanding customer service by maintaining a clean vehicle, driving safely and comfortably, keeping customers informed of routes and explaining any unusual routing due to construction, closures, or heavy traffic.
• Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition.
• Reported any mechanical problems encountered with vehicles to management.

August 2007-August 2008
Taxicab Driver @ MetroRide, Waterford, MI

• SImilar duties as Michigan Green Cabs.

January 2007-May 2008
Tax Preparer / Office Manager @ Tax Connection Worldwide, Pontiac, MI

• Seasonal opening and year round supervision of storefront tax preparation office.
• Marketed tax preparation services to local individuals and area businesses via flyers, signage, and personal networking.
• Inputted customer's personal and financial data into a commercial tax preparation application.
• Filed tax returns and prepared rapid refund checks in compliance with strict standards.

October 2006-January 2007
Direct Sales @ Iowa Steak Co., Farmington Hills, MI

• Direct-to-consumer sales of vacuum sealed frozen foods.

May 2006-October 2006
Janitor @ Kimco Co., Lake Orion, MI

• Daily cleaning of offices, rest rooms, break room, and production floor at a Delphi plant.
• Dusting, vacuuming, mopping, trash removal, and other related duties as required.

August 2004-May 2005
Temp Labor @ LaborReady., Pontiac, MI

• Temporary construction and janitorial assignments

May 2004-August 2004
Ice Cream Truck Sales @ Ralph’s Ice Cream, Pontiac, MI

• Direct-to-consumer sales of candy and frozen treats.

February 2000-May 2004
Caregiver for my paralyzed father, Pontiac, MI

• Direct care, including feeding, cleaning, tube feeding site wound care, and preparing medications for elderly stroke victim.

July 1998-January 2006
Entrepreneur @ MichNews.Net., Pontiac, MI

• Attempted development of advertising based websites, including online shopping center and news oriented portals.
• Development of shareware for hobby electronics (Amateur Radio, Shortwave and Police Scanners)
• Freelance on-site computer repair and support services

January 1996-July 1998
Network Administrator @ Warren Consolidated Schools., Warren, MI

• Primary support for 1 High School, 2 Middle Schools, and 4 Elementary Schools (11 Servers / 2800+ Users / 700+ Workstations).
• Level 2 Support for Other District Technicians
• Support of ISDN-based WAN.
• Installation of Netware 4.11
• Design & Implementation Of District-Wide NDS Tree.
• Installation / Maintenance Of WordPerfect Office Suite.
• Installation / Maintenance Of Novell GroupWise 4.1 & 5.1
• Maintenance Of IBM Classroom Lan Administration System (ICLAS).
• Maintenance Of "Schools Administrative Student Information" Software
• Installation and Maintenance of Windows 95 in Network Environment.
• End User Training for Teachers, Media Center Specialists, Office Personnel, etc
• Administrative Training of Building Level System Operators.

March 1995-December 1995
Installer @ Sound Engineering, Livonia, MI

• Installation and maintenance of the Dukane SmartSystem 2000 Educational Multimedia Network
• Installation and maintenance of PBX-based classroom telephones
• Installation and maintenance of public address systems
• Cat 5 Cable Testing and Termination

July 1990-March 1995
Product Administrator @ Sears, Waterford, MI

• Retail Sales of Home Office and Home Entertainment Equipment
• Delivery and Installation of Home Office and Home Entertainment Equipment
• On-site and Telephone Support for SOHO Personal Computers (PC and Macintosh)
• Sales Staff Training on Merchandise and Related Technologies
• Installation and Maintenance of Display and Store Office Systems
• Administration of Marketing / Support BBS for Customers and General Public Use

Education

• 1996-1997 Novell Netware Certification
  Computer Data, Inc, Madison Heights, MI
• 1985-1987 Electronic Business Machine Repair
  Pontiac Business Institute, Pontiac, MI
• 1979-1980 Electronics Technician
  United States Navy, Great Lakes, IL